We're an innovation firm COMMITTED TO CREATING SERVICES and systems THAT IMPROVE PEOPLE'S LIVES.
Founded in 2013, we partner with government agencies, academic researchers, and public-minded organizations to design and scale exceptional offerings that improve outcomes and engage with society's most significant problems.
Systems Thinking
We're pragmatic about barriers to change, and help galvanize stakeholders to solve systemic challenges.Behavior Change
We use participatory research and human-centered design to understand the complex and sometimes hidden factors that drive behavior.Effective Communication
We use communication science to craft clear, engaging messaging that gets results.Technology Development
We work with our network of specialists to prototype and scale high-quality offerings.-
Ker-twang hands-down saved my research and in ways I couldn’t have imagined. They forever changed how I think about approaching data collection with individuals who have lived experiences of systems impacts. My team was given so much support by Harris, Nate, and the Ker-twang team — and often on the spot with the highest level of responsiveness. I could not have dreamed of a better service, more appropriately ‘team,’ because they were literally part of my research team from start to finish. Their innovation is unparalleled and they’re also genuinely kind humans.
Professor Darcey MerrittThe University of ChicagoCrown Family School of Social Work, Policy and Practice
Our Work
We draw on a range of disciplines, from research and analysis to strategy and technology, to bring ideas to life. We use qualitative, participatory methods like human-centered design to understand the perspectives of the people we're building services with and for. Services we have helped build have been used by millions of people.
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Increasing EITC Participation
Miami, Florida -
Transforming the low-income energy experience
Flint, Michigan -
SMS Customer Engagement for Financial Services
Indonesia, Zambia, and the Philippines -
A dignified Benefits System
United States -
Automated chat systems for informational inclusion
Dominican Republic -
Engaging new mobile money users
Senegal -
Building the Business Case for Low-income Innovation
Detroit, Michigan -
Expanding Access to HIV Treatment in the Dominican Republic
Dominican Republic -
IN PROGRESS
Designing Digital Engagement for Cash Transfers
Tanzania
DROP US A LINE
We work with organizations in the private,
public, and social sectors. We’d love to discuss how we can help your organization. For
business development or media requests, please contact one of our partners below.
Partner
Harris Levine
Miami
Partner
Nate Bernhard
Boston
